Frequently Asked Questions

Frequently Asked Questions

1. What is the AirWave? The AirWave is a powerful hair dryer with three temperature settings and two blowing modes, designed for precise styling and optimal hair care. The device features a clear display on which you can easily read the chosen settings.

2. How do I use the AirWave? Use the AirWave by selecting the desired temperature and blow mode via the display. Move the dryer over your hair while using the attachment for targeted airflow and styling. Refer to the user manual for detailed instructions.

3. What makes the AirWave different from other hair dryers? The AirWave is distinguished by its powerful motor, versatile temperature and blow settings, and user-friendly display. The innovative attachment offers extra control for a professional styling experience.

4. How can I return my AirWave? If you are not satisfied with your purchase, you may return the AirWave within 100 days of receipt. Please contact our customer service team via the contact page to submit your return request and receive further instructions. Make sure the product is unused and returned in its original packaging.

5. How long will it take to receive my refund? Upon receipt and inspection of your returned product, we will send you a confirmation email. If your return is approved, the full purchase price will be refunded to the original payment method within 5-10 business days.

6. Can I exchange my AirWave? Yes, if you would prefer an exchange instead of a refund, please contact our customer service team via the contact page. We will assist you further with the exchange procedure.

7. How do I contact customer service? Our customer service team can be reached through the contact page or send an email to info@label-amsterdam.com. We are ready to answer all your questions and help you with any issues or return requests.

8. Does the AirWave come with a warranty? Yes, the AirWave comes with a 2-year warranty. This warranty covers manufacturing defects and defects under normal use. Please refer to the warranty terms and conditions for more details.